The purpose of project management is to foresee or predict as many dangers and
problems as possible; and to plan, organize and control activities so that the project
is completed as successfully as possible in spite of all the risks. The ever-present
element of risk and uncertainty means that events and tasks leading to completion
can never be foretold with absolute accuracy. For some complex or advanced
projects, even the possibility of successful completion might be of serious doubt.

ROLE-SPECIFIC RESPONSIBILITIES

� Responsible for the management of one or more medium to large sized, moderately to highly complex projects.
� Manage the effort end-to-end with oversight of both analysis and development
resources.
� Manage the relationship between technology and the business at project and strategic level.
� Manage risks at project and organizational/strategic level thereby ensuring mitigations are in place and where applicable, risks accepted or acted upon on time to ensure project success.
� Manage scope change by following change management governance to ensure no scope creeping and project delays are avoided.
� Handle multiple projects at a time by ensuring that all the projects under his supervision are going smoothly and that no project/s allocated to him are being
neglected because of the focus on the other.
� Responsible for all project documentations as per Project Management

Governance Framework and Processes:

� Help analyze and discuss the potential risks / benefits involved in using the specified technology solution to address the business requirement
� Define purpose, clear roles, tasks, milestones, budgets and measures of success
� Manage the project estimating activity
� Manage project resources
� Conduct project / phase kick-off meetings to communicate individual roles and
project expectations and ensure that all project team members have the tools and training required to perform effectively
� Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary
� Work with Business and Testing team to ensure thorough testing of modules /
application / interfaces as per project requirements
� Promote and monitor compliance of application development activities with

Audit, IT and Risk policies

� Manage the process to assess gaps and develop action plans to address these
� Act as an interface with internal and external audit groups
� Work with relevant relationship managers to ensure proper operations turnover and Service Level Agreement (SLA) updates, where applicable
� Lead the post-implementation review evaluating project results, including client
satisfaction
� Have a significant influence on policy formation
� Ensure that contingency and / or business continuity technology services are compliant with technology / organization-wide policies and other regulatory requirements
� Manage day-to-day workload of team members proactively identifying and resolving issues that would present a risk to on-time implementation of the project
� After the project has been completed, the project manager is responsible for
conducting a project review with the project team to do a checklist of the project
deliverables as per the plan and document these and the results in the Project

Closure report

BUSINESS PARTNERSHIP

� Apply knowledge of corporate standards and vendor practices in project management to ensure successful delivery of the project
� Establish and maintain working relationship across technology as appropriate:

Relationship Manager , PMO Head, Human Resource and Vendor Managers as well as business partners

� Participate in and support cross technology process improvement initiatives

PEOPLE MANAGEMENT

� Proactively promote consistent project-based performance measurement and skill development of junior staff
� Actively participate in HR performance measurement processes
� Promote effective teamwork
� Provide input to staffing plans at the project-level to identify key / required skills
� Responsible for resource management, project budgets management, quality management, control management and business continuity management.
� Mentor and couch junior project managers and project administrators

KNOWLEDGE SHARING / MANAGEMENT

� Assist in evaluating knowledge-sharing tools and making recommendations for
technology organization�s standard approaches / tools for project management
� Contribute to continuous improvement by leveraging quality improvement methodologies
� Refine and enhance technology methodologies and / or standards for project management
� Ensure documentation is captured into a document management system
in place; publicize deliverable location to the project team and the entire organization as necessary
� Promote the use of knowledge management processes and tools
� Share / leverage successful products, processes and best practices across technology and project management discipline
� Implement communication and knowledge sharing process for team members

– Dimensions

a) FINANCIAL

– Management of projects within budgets
– Tracking and reporting on projects budgets
– Keeping costs under minimum

b) STAFF

– Effectively manage project resources
– Effectively manage project resources output
– Effectively manage resources time
– Effective manage resources work load and capacity

c) TIME

– Timeous delivery of projects

OPERATIONAL CONTEXT

– Strict adherence to change management processes
– Strict adherence to project management governance framework and processes
– Strict adherence to project management methodology adopted within PMO
– Strictly reporting to the Governance Structures as defined in the project

RELATIONSHIPS

– Building a good relationship within a project team and with those on the periphery or outside the project.
– Establishing a successful relationship by building trust, applying effective listening techniques, learn about the customer and reaching agreements
– Overcoming obstacles by dealing with conflict, applying negotiation styles and
techniques, managing expectations, problem anticipation and communicating effectively.

KNOWLEDGE AND EXPERIENCE:

– Typically requires 4 to 6 years of combined business, project management, team leadership and technology experience
– Banking and Financial Services industry knowledge
– Experience with projects in multiple technologies, functions (e.g. Retail banking, transaction management, risk management etc.) and industries
– Knowledge of Prince 2 and PMBok Methodologies and Standards
– Experience managing geographically distributed and culturally diverse workgroups
– Experience in simultaneously managing multiple projects of different nature and complexity.
– Knowledge of sourcing and applying project management methodologies, operating models and working with Financial & Professional services firms
– Strong written and verbal communication skills
– Competent Planner
– Good negotiator and influencer
– Good problem solver
– Manage conflict and come up with resolutions

TECHNICAL KNOWLEDGE

– A Bachelor�s Degree or equivalent
– Qualification in project management Project management methodologies (Prince 2 and PMBok) or equivalent
– Knowledge of both theoretical and practical aspects of project management
– Project management best practice
– Knowledge of project management techniques and tools
– Direct work experience in project management capacity
– Proven experience in people management
– Proven experience in strategic planning
– Proven experience in risk management
– Proven experience in change management
– Proficient in project management software
– Business and banking applications knowlegde
– Document & Workflow Management
– Business Analysis
– Software Testing
– Leadership skills
– Project Management Certification an added advantage

BUSINESS KNOWLEDGE

– Banking and Financial Services industry knowledge
– Business strategy definition / requirements documentation
– Functional Business Knowledge
– Usability of system to be implemented from an end user point of view
– Regulatory and Risk Management
– Ability to define the goals and objectives of a project,
– Ability to determine the expected benefits and the impact on the status quo,
– Ability to help business prioritise the project and determine where the project sits in terms of overall priority from a strategic point of view.

KEY COMPETENCIES

– critical thinking and problem solving skills
– planning and organizing
– decision-making
– communication skills
– influencing and leading
– delegation
– team work
– negotiation
– conflict management
– adaptability
– stress tolerance

PEOPLE LEADERSHIP

– Project team leadership
– Internal and external resource management
– Career management
– Project management leadership
– Manage individual and team conflict
– Motivate project team
– Lead as an example

PROCESS DISCIPLINE

– Methodology Definition
– Methodology Execution
– Governance Framework
– Processes and Policies
– Plan
– Execute
– Control
– Report
– Closure

JOB CHALLENGES

– Managing difficult project stakeholders
– Adhering to Projects/PMO Governance
– Managing and delivering projects timeously
– Delivering Projects within budgets
– Manage projects scope and scope creeping
– Manage conflicting requirements
– Manage resources from other departments other than PMO

ADDITIONAL INFORMATION:

– Flexibility to travel to other African countries where necessary
– Flexibility to work during and outside of official working hours to accommodate geographical disparities, where required
– Flexibility to perform Business Analysis work where no Business Analyst is available

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